Fidelity United offers a wide range of services to both individual and Corporate Clients

Our insurance claim process is quick and easy.

Kindly intimate your claim/loss to claims@fidelityunited.ae and we shall advise you the next steps depending on the type of claim.

General Claim Form

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Assistance

Professional advice when needed

Process

Our process is quick and easy

24 / 7

Response and support

Address

19th floor office 1903, City Gate Tower,
Sharjah, Etihad Road,
Opposite side of Ansar Mall

800 842

claims@fidelityunited.ae

Office Timings: Sun-Thu, 08am – 04pm

Property and Engineering Claims
  • Completed Claim Form
  • Police Report (Theft and Recovery claims),
  • Invoices
  • Bill of Quantities
  • Claim Bill
  • Photographic evince of the loss/damage
  • Details of Contact person
  • Letter of Reservation issued against the guilty party

Workmen’s Compensation:

  • Completed Claim Form
  • Original Medical Report(s)
  • Original Invoice(s)/ Bill(s)
  • Original Sick Leave Certificate
  • Copy of pay slip for the last 3 months

 

Marine (Cargo) Claims
      • Completed Claim Form
      • Certificate of Insurance
      • Bill of Lading (both sides)
      • Invoice
      • Packing List
      • Customs Declaration
      • Claim Bill
      • Details of Contact person
      • Survey report, if available

 

Liability Claims
      • Hauler’s Liability & Land Transit Cover:
            • Police Report
            • If there is a recovery, provide a Letter of Reservation issued against the guilty party

NOTE: If an independent loss adjuster is appointed, the exact details of the required documents supporting the claim shall be advised by them which shall vary from claim to claim.

 

  • In the case of liability claims, the Insured should
    • not admit liability or fault
    • not guarantee or agree to payment for any damage, injuries or medical costs
    • not enter into any communication with the third party or his representatives without prior approval of Fidelity United
    • Immediately inform Fidelity United of any correspondence, law suits, summons etc. Received