1. You have to take your vehicle to the approved garage or dealer workshop based in your police coverage and submit the original police report, copy of registration card and copy of driving license to the service advisor of the workshop;
2. In case of non-agency repair and you wish to use pick up service, our approved garages do provide the facility to pick up the accident vehicles;
3. If the vehicle cannot be driven, for policies with 24-hour emergency roadside assistance service, kindly call our provider on 800 4101 to tow the vehicle to the nearest approved workshop;
4. Once we receive the repair estimate from the workshop, we shall depute one of our Motor surveyors to inspect the vehicle and finalize repair costs;
5. We shall then arrange to issue an LPO to start the repairs, once all documents are in order and the premium has been paid in full;
6. Recovery claims, where another vehicle was ‘at fault’ for causing the accident, shall be handled as per Emirates Insurance Association guidelines;
7. Once repair is completed, you will be informed by the garage or dealer workshop and you can collect your vehicle after signing the discharge receipt if repairs are satisfactory and in order;
8. In case of ‘own damage’ claims or where the ‘at fault’ third party is not known, you will be required to pay the amount of Excess/Deductible mentioned in your policy including any Young/Novice driver excess if applicable as per Policy conditions; and
9. For any queries, you can contact us by mail to claims@fidelityunited.ae

Motor Claim

• In case of an accident, you must obtain a police report to make a claim under your Motor policy;
• You do not have to visit any of our offices in person to register a claim.
• Kindly send a scanned copy of the following documents by e-mail to claims@fidelityunited.ae or WhatsApp +971 56 685 2039

1. Police report
2. Registration card (Mulkiya) – both sides
3. Driving License of driver at the time of accident (Both sides)
4. Emirates ID (Both sides)
5. Mention the preferred Emirate and area location for repairs

• We shall register the claim and provide you the claim number and shall advise you the approved garage or dealer workshop details based on the policy coverage.
• In cases where the accidents are referred to courts, we need the final court verdict to process the claim;